Background
Have you ever thought that client satisfaction partly depends on employee satisfaction. Suffice it to say, “A happy employee makes a happy client”.
Employee satisfaction is a very big role in what we do. It’s something that we live and breathe every day. For a business to succeed it is necessary to spend a lot of time working on our employee engagement. Think about conducting annual surveys to solicit our employee feedback. And following the heels of those surveys, develop both leadership and employee internal groups that dive into, really drill into the feedback.
What are some of the drivers of employee satisfaction?
Employee engagement: Employee engagement refers to the heartly connection of the employee with the job they do. When an employee gets connected mentally and heartfully to the job, they will work better. It shows us the extent to which the employee is passionate over their work, how much discretionary effort they put for their work and their commitment to it. Land. Hutchison said, employee engagement is an investment we make for the privilege of staying in business. Business needs employees but successful business needs satisfied employee. We can increase employee’s engagement through involving them in planning, which will give us more innovative ideas.
Respect: Respect is the key for good working environment and good communication system. Respect is usually given about the position and power of a person in some places, but it is also needed to be given for the lowest level of subordinate by the member of the management regardless of power, position, qualification, and personal feelings. Disrespectful attitudes and words shown or spoke by the superiors to the subordinates shall be reflected towards their customers and clients by the employees. But if you create a respectful environment where every individual respect each other, the communication system gets stronger and thereby leads to good teamwork. Respect can be given to your employee through your words and actions. Speak politely and kindly to your employees. Give them respect and use dignified words while you speak to them. Encourage employees, never insult them through your words and actions. Don’t criticize them publicly for their mistakes. Instead, teach them what is correct in a kind way.
Praise: A person who feels appreciated and appraised will always do more than what is expected. Employee praising and recognizing is a different term from salary. Praising starts with simple “thank you” and you can write “Thank you”. Note to employee who have done a great job. You can praise an employee through a shoutout at all. Hands meeting. Encourage peer tope recognition. You can recognize an employee with simple ways, which means to them a huge recognition, such as lunch with the boss, dinner outs with the team.
Fair compensation: Giving employees an appropriate amount according to their performance experience and the job requirements is known as fair compensation. Providing the money, they deserve for their job will keep them motivated in their work because money is a basic need. Paying fair compensation will inspire employees to give their best. If an employee is not given enough money for their work, they will be demotivated and will easily get distracted from that work from so provide far and enough compensation to your employees. Why I add the word enough here? Because your payment to your employee should cover all their living expenses so that they will not suffer financially.
All of the above key points will motivate the employee to provide efficient, dedicated, and reliable services that meet the needs of the client.
